MANAGED IT
Managed IT Services
Your technology runs. Your people work. We handle the rest.
Managed IT is the backbone of what we do. You get proactive monitoring, regular maintenance, patched systems, working backups, and a real person to call when something goes sideways. No ticket queues that take three days to respond. No "we'll get back to you."
TRUST PANEL
Capital Region support — local response, not a call center
Direct human — you talk to the person who knows your setup
Full coverage — monitoring, backups, M365 all included
WHAT'S INCLUDED
What's Included
Everything in one plan. No tiers, no hidden extras.
24/7 Monitoring
We watch your systems so you don't have to. Alerts come to us, not your inbox.
Patch Management
Operating systems, firmware, and applications stay current. No more "we'll update it later."
Backup & Disaster Recovery
Automated backups with tested restores. If something fails, you're back up fast.
Microsoft 365 Administration
User provisioning, license management, email config, SharePoint, Teams — all handled.
Endpoint Management
Every workstation, laptop, and device on your network is accounted for and secured.
Helpdesk Support
Your team calls us directly. We know your environment. We fix the problem.
Vendor Management
We deal with your ISP, printer company, and software vendors so you don't have to.
Who This Is For
Small businesses in the Capital Region that don't have an internal IT team — or have one person wearing six hats and need backup. If you're spending more time fighting your technology than using it, this is the fix.
YOUR FIT
No internal IT team
One person doing six jobs
Recurring tech friction
Need stable support, not one-off fixes
How It Works
Four steps from first call to fully managed.
1
Assess
We audit your current setup — what's working, what's not, what's a ticking time bomb.
2
Plan
We build a right-sized plan that fits your business and your budget. No bloated packages.
3
Onboard
We onboard your systems, lock down security, set up monitoring, and start managing.
4
Manage
You go back to running your business. We handle the tech from here.
Our Operating Standard
We don't manage IT for the optics. We build environments that stay stable, stay documented, and stay secure — because that's the actual job.
Direct response
You reach a real person who knows your environment.
Security built in
Every system we manage is hardened, monitored, and patched. Security is not an add-on.
Documented environments
We keep records of your setup so nothing lives only in someone head.
Ownership through completion
We do not hand off problems. We own them until they are fixed.
Related services: Cybersecurity | Networks
Ready to Take IT Off Your Plate?
Whether you have five users or fifty, we build a plan that fits your business. Let's talk about what you need.
Or call Dalton at (315) 503-TECH (8324)