MANAGED IT
IT without the runaround.
Support for Microsoft 365, backups, devices, networks, and everyday IT friction.
One local plan for Microsoft 365, backups, networks, devices, and vendors. Clear support, documentation, and follow-through.
Talk through your IT prioritiesCall (315) 503-TECH
Start with backups, patching, account access, and the vendor issues creating day-to-day friction.
OPERATIONAL PROOF
Ransomware recovery experience
Security cleared operator experience
Local response across Delmar and Albany
Monitoring, backups, endpoints, and vendors in one plan
MANAGED IT SERVICES
What's Included
Everything in one plan. No tiers, no hidden extras.
24/7 Monitoring
We watch your systems so you don't have to. Alerts come to us, not your inbox.
Patch Management
Operating systems, firmware, and applications stay current. No more "we'll update it later."
Backup & Disaster Recovery
Automated backups with tested restores. If something fails, you're back up fast.
Microsoft 365 Administration
User provisioning, license management, email config, SharePoint, and Teams handled together.
Endpoint Management
Every workstation, laptop, and device on your network is accounted for and secured.
Helpdesk Support
Your team calls us directly. We know your environment. We fix the problem.
IT Documentation
Passwords, vendors, devices, network notes, and recovery steps documented so support does not depend on memory.
Vendor Management
We deal with your ISP, printer company, and software vendors so you don't have to.
Network Support
Routers, Wi-Fi, switches, printers, and office devices kept understandable, secure, and easier to troubleshoot.
Who This Is For
Small businesses in the Capital Region that do not have an internal IT team, or have one person stretched too thin across email, devices, backups, vendors, and security.
Typical clients include local accounting, legal, healthcare, and professional services teams running on Microsoft 365 with mixed devices, irregular backups, MFA gaps, and too many vendors to keep track of.
Based in Albany, working across Delmar, Bethlehem, and the broader Capital Region.
YOUR FIT
5 to 50 users
Microsoft 365 or Google Workspace
Devices, backups, networks, and vendor systems that need one accountable owner
Leadership that wants fewer surprises and clearer answers
How It Works
Four practical steps from first call to steady support.
1
Assess
We audit your current setup: what works, what does not, and what is a ticking time bomb.
2
Plan
We build a right-sized plan that fits your business and your budget. No bloated packages.
3
Onboard
We onboard your systems, lock down security, set up monitoring, and start managing.
4
Manage
You go back to running your business. We handle the tech from here.
Our Operating Standard
We do not manage IT for the optics. We build environments that stay stable, stay documented, and stay secure because that is the actual job.
You reach a real person who knows your environment.
Systems are hardened, monitored, and patched as part of the support plan.
Passwords, vendors, devices, network notes, and recovery steps are written down.
We do not hand off problems. We own them until they are fixed.
Related services: Cybersecurity | AI Integration
IT support, actually accountable.
Whether you have five users or fifty, we build a plan that fits your business. Let's talk about what you need.
Or call Dalton directly at (315) 503-TECH (8324)