Managed IT
Managed IT Services
Your technology runs. Your people work. We handle the rest.
Managed IT is the backbone of what we do. You get proactive monitoring, regular maintenance, patched systems, working backups, and a real person to call when something goes sideways. No ticket queues that take three days to respond. No “we’ll get back to you.”
What’s Included
Coverage that keeps the day-to-day quiet and the ugly days recoverable.
24/7 Monitoring
We watch your systems so you don’t have to. Alerts come to us, not your inbox.
Patch Management
Operating systems, firmware, and applications stay current. No more “we’ll update it later.”
Backup & Disaster Recovery
Automated backups with tested restores. If something fails, you’re back up fast.
Microsoft 365
User provisioning, license management, email configuration, SharePoint, Teams — all handled.
Endpoint Management
Every workstation, laptop, and device on your network is accounted for and secured.
Helpdesk Support
Your team calls us directly. We know your environment. We fix the problem.
Vendor Management
We deal with your ISP, your printer company, and your software vendors so you don’t have to.
Who This Is For
Small businesses in the Capital Region that don’t have an internal IT team — or have one person wearing six hats and need backup. If you’re spending more time fighting your technology than using it, this is the fix.
How It Works
Clear steps, direct communication, and a setup that stays maintained instead of drifting.
01 Discovery & Assessment
We assess your current setup — what’s working, what’s not, what’s a ticking time bomb.
02 Custom Plan
We build a plan that fits your business and your budget. No bloated packages.
03 Onboarding & Lockdown
We onboard your systems, lock down security, set up monitoring, and start managing.
04 You Run Your Business
You go back to running your business. We handle the tech.
Let’s Talk About Your IT
Get a flat-rate plan, a real response path, and an environment that stops dragging your team around.
Or call Dalton at (315) 503-TECH (8324)